jitas Terms and Conditions

Introduction and Acceptance

jitas is an online casino and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and jitas ("Platform", "we", "us").

By browsing the jitas website, creating an account, making a deposit, or using any game or betting service, you are considered to have fully accepted all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

These Terms must be read together with our Privacy Policy and Responsible Gaming Policy, which form an integral part of these Terms.

Account Registration

2.1 Eligibility Requirements

To open an account with jitas, you must:

• Be at least 21 years of age.
• Provide accurate and complete personal information.
• Use a valid Bangladeshi mobile number or email address.
• Accept these Terms and Conditions.

2.2 One Account Policy

Each individual may create only one account. Creating multiple accounts under the same person's name is strictly prohibited. If a user is found to have multiple accounts, all accounts will be immediately closed and all balances may be forfeited.

2.3 Account Security

Maintaining the security of your account is entirely your responsibility. Keep your login credentials confidential and do not allow anyone else to use your account. If you believe your account has been accessed without authorisation, notify our support team immediately.

2.4 Accuracy of Information

All information provided at the time of registration must be accurate, complete, and up to date. Providing false or misleading information may result in account closure.

Age Verification and KYC Process

jitas reserves the right to verify the identity of all users. We follow a KYC (Know Your Customer) process to ensure a safe and responsible gaming environment.

3.1 Verification Documents

You may be asked to submit any one of the following documents:

• National Identity Card (NID)
• Relevant pages of your passport
• Birth registration certificate (for age verification)
• Proof of ownership of a mobile banking account

3.2 If Verification Is Not Completed

We reserve the right to place any withdrawal request on hold until verification is complete. We store submitted documents with the utmost confidentiality and use them solely for verification purposes.

Deposits and Withdrawal Policy

4.1 Deposit

We support the following payment methods:

• bKash, Nagad, Rocket, Upay

The minimum deposit amount is ৳500 (for each method). Deposits should be reflected in your account immediately, though occasional delays may occur due to payment gateway processing.

4.2 Withdrawal

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes. However, this time may increase if KYC verification is pending or a security review is required.

4.3 Withdrawal Conditions

• Withdrawals can only be made to the same payment method used for the deposit.
• The source of the deposit and the destination of the withdrawal must be accounts under the same name.
• The relevant wagering requirements must be met before withdrawing from bonus funds.
• We reserve the right to hold any suspicious withdrawal request for investigation.

4.4 Anti-Money Laundering Policy

jitas strictly adheres to anti-money laundering policies. For any unusual transactions, we may request additional information or documents and reserve the right to notify the relevant authorities if necessary.

Bonus and Promotion Terms

5.1 Welcome Bonus

New members are eligible to receive a 150% bonus of up to ৳15,000 on their first deposit. The wagering requirement for this bonus is 15x — meaning the bonus amount must be wagered 15 times before it can be withdrawn.

5.2 General Bonus Terms

• Each bonus offer has its own terms, which are published on the relevant promotion page.
• An account must be fully verified to participate in a bonus promotion.
• Creating multiple accounts to take advantage of bonuses, or providing false information, will result in forfeiture of all bonuses and winnings.
• jitas reserves the right to modify, suspend, or cancel any bonus or promotion without notice.
• Bonuses are only to be used for genuine gaming purposes; playing any game solely to meet wagering requirements using bonus balance is a violation of the fair use policy.

5.3 VIP Program

jitas's VIP program has three tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.5%.
• Gold: Weekly cashback of up to 0.8%.

VIP tier is determined based on user activity and loyalty. jitas reserves the right to change or review VIP tier criteria at any time.

Gaming Rules

6.1 Gaming Environment

All games available on jitas are provided by various reputable game providers, such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. Each game is governed by the respective provider's own rules.

6.2 Betting and Winning Rules

• Once a bet is finalised, it cannot be changed or cancelled.
• If a game session is incomplete due to a technical error, the relevant bet will be considered void and the stake will be refunded.
• Claims for winnings resulting from a software bug or error will not be accepted.
• In the event of any dispute regarding a game result, the game provider's logs will be considered final.

6.3 Sports Betting

Specific rules regarding betting on cricket, football, and other sports can be found on the cricket page. Odds in betting markets may change at any time, and the odds applicable at the moment the bet is placed will be considered final.

Prohibited Activities

The following activities are strictly prohibited on the jitas platform:

• Playing games using automated software, bots, or scripts.
• Attempting to manipulate or hack any game or system.
• Attempting to gain unauthorised access to another user's account.
• Interfering with client-server communication.
• Using the platform for money laundering, fraud, or any other unlawful purpose.
• Harassing, threatening, or engaging in offensive behaviour toward other users.
• Operating an account on behalf of a third party or for commercial purposes.
• Using artificial means to exploit the bonus system.

If evidence is found of involvement in any of the above activities, jitas may immediately close the account and forfeit all balances and winnings.

Account Suspension and Closure

8.1 Closure by jitas

jitas may suspend or close any account in the following circumstances:

• Violation of these Terms and Conditions.
• Providing false or incomplete registration information.
• Failure to complete KYC verification or failure to cooperate.
• Suspicious or fraudulent transactions.
• Extended period of inactivity.

8.2 Closure by the User

You may request to close your account at any time by contacting our support team. Before the account is closed, you will be given the opportunity to settle all pending bets and withdraw any valid balance.

Privacy and Data Protection

Your personal information is of the utmost importance to us. We keep your data secure using SSL encryption and advanced security technology. For detailed policies on the collection, use, and storage of information, please read our Privacy Policy page.

We do not sell or rent your information to third parties. However, information may be shared with trusted partners where necessary to meet legal obligations, carry out security checks, or provide platform services.

Limitation of Liability

10.1 Service Availability

jitas always strives to provide uninterrupted service, however the service may occasionally be disrupted due to technical maintenance, network issues, or other reasons. We are not liable for any losses arising from such situations.

10.2 User Decisions

Decisions to game or bet on the platform are entirely the user's own. jitas is not responsible for any financial losses resulting from wins or losses. Always game for entertainment purposes and within your means.

10.3 Third-Party Services

jitas is not directly responsible for any errors or delays in payment gateways, game providers, or other third-party services.

Responsible Gaming

jitas firmly believes in responsible gaming. We are committed to ensuring that gaming remains a source of entertainment and does not become a cause of problems.

• You can set deposit limits on your account at any time.
• If needed, you can use the self-exclusion feature to keep your account closed for a specific period.
• If you experience gaming problems, contact our support team immediately.

For more information, visit our Responsible Gaming page. jitas provides services only to those aged 21 and above.

Terms Changes & Contact

12.1 Changes to Terms

jitas reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will endeavour to notify users via their registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the revised terms.

12.2 Applicable Law

The applicable law and judicial jurisdiction for the interpretation and enforcement of these terms will be determined accordingly. Any disputes will be resolved through negotiation.

12.3 Contact

If you have any questions or complaints regarding these terms, please contact our support team:

• [email protected]
• 24/7 Live Chat (support available in Bengali)