jitas Privacy Policy

jitas is a trusted online gaming and sports betting platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") explains how jitas collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure. This policy applies to our website jitas.lat and all associated services.

1 What Information We Collect

Various types of information may be collected when you register on the jitas platform and use our services. This information falls into two main categories:

1.1 Information You Provide

Information you provide directly to us includes:

• Full name, date of birth, and national identity card number (for identity verification)
• Email address and mobile number
• Residential address
• Username and password for your account
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details
• Information you provide when seeking support via live chat or email

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Pages you visited and how long you spent on them
• Login and logout times, transaction history
• Information obtained from cookies and similar technologies
• Operating system information of the device you are using to access the platform

2 Purpose of Information Use

jitas uses the information it collects solely for lawful and specific purposes. We use your information for the following reasons:

• Account Management: Completing your registration process, verifying your account, and ensuring login security.
• Service Delivery: Keeping gaming services, sports betting, and other platform features active.
• Financial Transactions: Correctly processing deposits, withdrawals, and bonus payments.
• Fraud Prevention: Protecting account security and detecting unauthorized activity.
• Customer Support: Resolving your issues through 24/7 live chat and email.
• Age Verification: Preventing those under 21 years of age from using the platform.
• Responsible Gaming: Monitoring potentially problematic gaming behavior and providing support.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Communication: Informing you about important updates, new services, or changes to policies.

3 Cookies and Similar Technologies

The jitas website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our platform function better.

3.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the platform — maintaining login sessions and providing security tokens.
• Performance Cookies: Help analyze platform usage to improve service quality.
• Functionality Cookies: Remember your preferences, language, and other settings.

3.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

4 Information Sharing and Disclosure

jitas never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Relevant information may be shared with trusted third parties for payment processing, identity verification, and technology infrastructure management. These parties are required to use the information only for specified purposes and operate under strict confidentiality agreements.

4.2 Legal Obligations

Where disclosure of information is legally required under the direction of a government authority or court, or under applicable law, we will comply.

4.3 Fraud and Security

Relevant information may be shared with security agencies or payment institutions for the purpose of preventing or investigating fraudulent activity.

5 Information Security Measures

jitas uses multiple layers of security measures to protect your personal information:

• SSL Encryption: All data transfers on our platform are encrypted using SSL/TLS technology.
• Password Encryption: Your password is stored using industry-standard hashing algorithms — it can never be read directly.
• Secure Servers: Our servers are maintained with the latest security patches and firewall protection.
• Two-Factor Verification: Additional verification is activated on suspicious login attempts.
• Restricted Access: Only authorized staff may view your information when there is a designated need.
• Regular Audits: Our security measures are regularly reviewed and improved.

However, complete security on the internet cannot be guaranteed. If you suspect a security breach, notify our support team immediately.

6 Data Retention Period

jitas retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• All account information is retained for as long as your account remains active.
• Financial transaction records are kept for a defined period after account closure in accordance with legal obligations.
• Some information may be retained for an extended period for fraud prevention purposes.
• If you request account deletion and there are no legal obligations preventing it, the information will be deleted.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your data in a structured format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact us. We generally respond within 30 business days.

8 Protection of Minors

jitas is strictly not for those under 21 years of age. We do not knowingly collect information from children or minors. If we are informed that a minor is using our services, that account will be closed immediately and any collected information will be deleted. Parents are encouraged to monitor their children's online activity.

9 Special Protection of Payment Information

Your financial information — particularly details related to bKash, Nagad, Rocket, and Upay accounts — is handled with the highest level of security.

• All payment transactions are completed through encrypted channels.
• We never store your full mobile banking PIN or password.
• Suspicious transactions are automatically flagged and suspended.
• The minimum deposit is ৳500 and the minimum withdrawal is ৳800 — these limits are part of safe financial management.

10 Third-Party Connections

Our platform may have connections with game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These providers have their own privacy policies. We are not responsible for how your information is handled on their platforms. We recommend that you review the privacy policy of the relevant provider.

11 Policy Changes

jitas may update this privacy policy from time to time. For any significant changes, we will:

• Update the date on this page.
• Display a notification when you log in to the platform.
• Notify you by email where applicable.

Continued use of the platform after a change will be considered acceptance of the updated policy.

12 Applicable Law

This privacy policy is governed by applicable laws and regulations. Any disputes or claims will be handled in accordance with applicable legal provisions. If any part of this policy is unclear, please contact us — we are ready to provide an explanation in Bengali.