❓ Frequently Asked Questions
All the answers about jitas right here
From opening an account to making a withdrawal — detailed answers in English to jitas's most popular questions, all on one page.
jitas is a trusted online casino and sports betting platform for players in Bangladesh. Whether you are a new member or a regular player — direct answers to all your questions about creating an account, depositing via bKash or Nagad, using bonuses, understanding game rules and playing safely are provided below. If you cannot find the question you are looking for, our 24/7 live chat support is always ready.
First steps
Account and Registration
Opening an account at jitas is very simple. Go to the jitas Login page, fill in the registration form with your mobile number and password. A verification code will then be sent to you — enter it to verify and your account will be activated. The whole process takes just a few minutes.
A mobile number is enough for initial registration. However, for withdrawals above a certain amount or for special verification purposes, additional information may be requested to confirm your identity. Providing accurate details when creating your account avoids any complications later.
No. Only one account per player is allowed. Creating multiple accounts may result in them being closed and bonuses being forfeited. Enjoy all of jitas's benefits with your single account.
Click the "Forgot password?" option on the jitas Login page. Enter your registered mobile number and a reset code will be sent to you. Use the code to set a new password. If you cannot regain access, contact our 24/7 live chat support and you will receive a quick resolution.
jitas is for users aged 21 and above only. There is no opportunity for minors to create an account or play games. If an age discrepancy is found during verification, the account will be suspended.
Payments
Deposits and Withdrawals
When depositing via bKash, funds are usually credited to your account within just 5-30 minutes. In most cases it is even faster. There may be a slight delay if the bank server is busy, but if it takes longer than 30 minutes please let us know via live chat.
The minimum deposit amount across all payment methods at jitas (bKash, Nagad, Rocket, Upay) is ৳500. Transactions below this amount will not go through. Your first deposit must be at least ৳500 to receive the welcome bonus.
Yes. You can withdraw using Nagad, as well as bKash, Rocket and Upay. Just make sure that the number you withdraw to is the one registered on your account. The minimum withdrawal amount is ৳800 and processing time is 5-30 minutes.
The jitas withdrawal process is usually completed within 5-30 minutes. This is one of the fastest processing times among online gaming platforms in Bangladesh. It may take slightly longer at night or during busy periods, but if it exceeds 30 minutes please contact live chat.
jitas itself does not charge any additional fees. However, bKash, Nagad or other mobile banking services may deduct a small service fee according to their own rules — this is governed by that particular provider's policy. Make sure you are aware of their fees before making a transaction.
Platform
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, go to the cricket section. From there, browse the list of ongoing and upcoming matches and choose the one you want. You will find various markets including match winner, total runs and toss winner. Read the market terms and conditions carefully before placing a bet.
RTP stands for Return to Player — it is the average percentage of total wagers that is returned to players over a long period. It is a theoretical figure calculated over millions of spins. A higher RTP means a greater chance of returns over the long term, but it does not guarantee a win in any single session.
Yes. jitas is fully mobile-friendly. You can play directly through a browser on both Android and iOS devices — no separate app download is needed. Slots, live casino and cricket betting features are all available on mobile.
The live section of jitas Casino features a variety of popular games with real dealers, including live roulette, baccarat, blackjack, Dragon Tiger and Teen Patti. Games from world-class providers such as Evolution Gaming and Ezugi are available. You can even chat with the dealer in Bengali via live chat.
Yes. jitas only uses content from certified game providers who use RNG (Random Number Generator) technology. This technology ensures that the outcome of every spin or hand is completely random and unpredictable. The platform operates on a fair play policy.
Yes, in-play or live betting is available for major cricket tournaments including the T20 World Cup and IPL. Markets change over-by-over during a match, giving you the opportunity to place bets based on the flow of play. Visit the cricket page for more details.
Offers
Bonuses and Promotions
When you open a new account at jitas, you can receive a 150% bonus on your first deposit of up to ৳15,000. That means if you deposit ৳10,000, you will receive an additional ৳15,000 as a bonus. Your first deposit must be at least ৳500 to receive the bonus and it will be credited to your account automatically.
A wagering requirement means you must use the bonus as a wager a specified number of times before you can withdraw it. The wagering requirement for the jitas welcome bonus is 15 times. So if you receive a ৳1,000 bonus, it becomes withdrawable after you have placed a total of ৳15,000 in bets.
The jitas VIP program has three tiers — Bronze, Silver and Gold. You move up to a higher tier automatically through regular play. The weekly cashback is up to 0.3% at Bronze level, up to 0.5% at Silver and up to 0.8% at Gold. Higher tiers come with more exclusive benefits.
In most cases, slot games are the most effective for meeting wagering requirements. However, the terms and conditions of a specific bonus will state which games are included or excluded. Bonus eligibility may differ for live casino or sports betting — it is worth reading the terms before accepting a bonus.
Yes. During special occasions such as Eid, Pohela Boishakh, the T20 World Cup or BPL, jitas often runs special promotions and cashback offers. Check the platform regularly or ask via live chat to stay updated on these offers.
Protection
Security and Responsible Gaming
Yes. jitas uses SSL encryption technology to keep all data secure. Your personal information, transaction details and account information are never shared with third parties — unless there is a legal obligation to do so. Read our privacy policy for more details.
Absolutely. If you feel you need a break from playing or are losing control, you can request a self-exclusion or temporary account suspension. Contact us via live chat or at [email protected] — the support team will act quickly. Learn more about responsible gaming on this page.
jitas takes responsible gaming very seriously. You can set deposit limits, temporarily close your account, and use the self-exclusion option. If anyone feels they are losing control of their gaming, our 24/7 support team is always ready to help. Detailed guidelines are available on the responsible gaming page.
There are two ways to reach jitas support. First, directly via live chat on the platform — available 24 hours a day, 7 days a week in Bengali. Second, by email at [email protected]. Phone or WhatsApp support is not currently available, but live chat provides the fastest response.
Contact us immediately via live chat or at [email protected] and request a temporary account suspension. Change your password right away and do not share your login details with anyone you do not know. jitas will never ask for your password by phone or email.
Still have questions?
Our support team is available in Bengali 24/7. Get immediate help with any issue.
Chat with us on live chat
Live Chat
24/7 Bengali Support
Email Support
Terms & Conditions
Responsible Gaming